FREQUENTLY ASKED QUESTIONS

Part One: General Queries

*Important: Please note that MMTC-PAMP India offers products and services on a business-to-business basis only. Private individuals should consult the section on this site “Where to Buy”.

Part Two: Distribution-related queries

*Important: Please note that MMTC-PAMP India offers products and services on a business-to-business basis only. Private individuals should consult the section on this site “Where to Buy”.

Part Three: Refinery services queries

*Important: Please note that MMTC-PAMP India offers products and services on a business-to-business basis only. Private individuals should consult the section on this site “Where to Buy”.

Answers

Part One: General Queries

  • 1. A list of selected official MMTC PAMP India distributors is available on the 'Where to Buy' section of this site. Please consult individual distributors for further information.

  • 2. MMTC PAMP India does not transact directly with members of the public. Please consult your nearest MMTC PAMP India distributor for further information*.

  • 3. MMTC PAMP India bullion products are world-renowned and accepted by many bullion distributors in most major markets. However, markets are variable and you should consult your local distributor.

  • 4. Please contact us to request to receive a hardcopy version by post*.

  • 5. We do not provide this as a general service, however we may do so under exceptional circumstances. If you believe yours is such a case please contact us.

  • 6. MMTC PAMP India bars are delivered in a wide variety of options including selected subjects depicted on the reverse side.

  • 7.All MMTC PAMP India bars are delivered bearing individual serial numbers. (The respective certificate or certiPAMP packaging always bears the same number).

  • 8. On the Contact Us page please select the specific country and indicate your enquiry.

  • 9. No. MMTC PAMP India does not replace certificates under any circumstances.

  • 10. No, unless explicitly stated, MMTC PAMP India does not supply such information. If you believe your situation is exceptional please contact us.

Part Two: Distribution-related queries

  • 11. Distributorship is a thoroughly considered management decision. Please contact us directly for further information*.

  • 12. This information is released only to prospective distributors after we have evaluated the nature of the request and their suitability. Please contact us directly*.

  • 13. Please contact us directly with details of your request together with base drawings and specifications of the product. For a number reasons we evaluate such projects on a case-by-case basis and will respond to your request accordingly*.

  • 14. If you are an existing distributor or reseller please contact your supplier directly. If you are neither of the above please contact us directly and we will consider your request on an individual basis.

Part Three: Refinery services queries

  • 15. Please contact us with your request and include the following information*:

    I. Origin of the material
    II. Quantity of material
    III. Metal composition,
    IV. Anti- money laundering procedures which have been applied (if any)
    V. Whether the material is industrial scrap, old jewellery, extraction material, doré or other.

    - All transactions, including refining, are subject to strict due diligence procedures, chemical composition and quantity of material.

  • 16. Please refer to question #15 above and include the specifications for the required bars*. Such projects are subject to additional management approval.

  • 17. Please contact us with your request detailing your company’s activities and the product specifications*.